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Semi-Custom Stationery T&Cs

These terms apply to all semi-custom stationery items purchased via our website, including digital and printed invitations, signage, banners, and event stationery with personalised details (e.g. names, dates, colours).

 

Ordering & Payment

  • All semi-custom stationery is paid in full at the time of purchase via our website.

  • Once your order is placed, it is non-refundable due to the personalised nature of the product.

  • Prices include one design template with your custom details applied.

 

Personalisation & Proofs

  • After placing your order, you’ll be asked to provide the required personalisation details (e.g. name, age, event date, time, venue).

  • You will receive a digital proof within 3–5 working days for review.

  • You are responsible for checking all details are correct — including spelling, dates, times, and addresses.

  • Once you approve the proof, no further changes can be made, and your item will be sent to print (if applicable).

 

Revisions

  • Your purchase includes one round of minor revisions (e.g. correcting typos, date adjustments).

  • Additional changes or major design edits (e.g. switching themes, fonts, or layouts) may require a new order or incur a design fee.

  • Please note that delays in approving your proof may delay production and delivery.

 

Printing & Delivery

  • If you’ve ordered a printed version, standard turnaround is 10-15 working days from proof approval to dispatch.

  • Printed items are shipped via tracked courier or Royal Mail.

  • Kay Bear Events is not liable for delivery delays caused by third-party couriers.

  • Digital-only versions will be delivered via email as a high-resolution file ready for you to print or send electronically.

 

Refunds & Cancellations

  • Because each item is personalised, orders cannot be refunded, cancelled, or changed after payment is made.

  • If your event is postponed or rescheduled and printing has not yet occurred, we’re happy to update your details and issue a new proof (subject to a small design fee if needed).

 

Intellectual Property

  • All designs remain the intellectual property of Kay Bear Events and may not be copied, resold, or altered beyond the agreed customisation.

  • We reserve the right to showcase your design in our portfolio or marketing (event details will be kept private unless otherwise approved).

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