.png)
Frequently Asked Questions
💬 General
Q: What kind of events do you offer?
A: We specialise in beautifully styled children’s parties – from themed birthday celebrations to baby showers, christenings, and everything in between. We also offer sleepover parties, arts & crafts parties, pamper parties, and a wide range of personalised stationery and decorations.
Q: Do you do parties for boys and girls?
A: Absolutely! We create events that reflect each child’s unique personality – whether they love dinosaurs, fairies, superheroes, rainbows, or anything else you can dream up!
Q: Where are you based and do you travel?
A: We’re based in Winkleigh, Devon and we cover surrounding areas. Travel is included within a certain radius – anything further may include a small travel fee, but we’ll always confirm this with you first.
🎉 Party Bookings
Q: How do I book a party?
A: You can book directly through our website! Simply choose your party type, theme, and preferred date. A 50% deposit is required to secure your booking, with the remaining balance due on the day of the party.
Q: What’s included in a party package?
A: Every package is different, but our parties include themed styling, table setups, props, and all the special little details that make your child’s party magical. The full breakdown is shown on each party package page.
Q: Can I customise the party theme?
A: 100%! That’s what we do best. If your child has a specific idea or favourite character, we’ll do our best to bring it to life. Just drop us a message to discuss a custom theme.
Q: How long do you need to set up before the party?
A: We usually arrive 30–60 minutes before the start time, depending on the party type. We’ll confirm this with you beforehand.
Q: Do you offer entertainment or just styling?
A: At the moment, we focus on styling and set-up. For some packages (like pamper or craft parties), we do provide guided activities, but we’re happy to recommend entertainers if you’d like one!
💤 Sleepovers & DIY Hire
Q: What’s included in a sleepover party?
A: Sleepovers include themed tents or teepees, bedding, cushions, lighting, trays, and a few magical extras to complete the experience. We set it all up – you just add the kids!
Q: What’s DIY hire?
A: DIY hire means we provide the items, but you do the set-up. It’s great for budget-conscious events or smaller spaces. We’ll send everything boxed, clean, and ready to go, and you return it after the party.
Q: Do I need to clean the items before returning them?
A: We just ask that items are packed away as they arrived, and that no major damage or stains are present. We’ll take care of deep cleaning and sanitising between hires.
🎈 Add-Ons & Extras
Q: What’s the Balloon Dome?
A: Our Balloon Dome is a show-stopping feature! It can be hired on its own or added to any party at a discounted rate. Kids love climbing in and posing for photos – it’s a big hit at any event!
Q: Do you offer personalised items like banners or invitations?
A: Yes! We offer both custom and semi-custom stationery including invitations, welcome signs, fabric banners, party bags, and more. You can browse examples on our website or get in touch for something bespoke.
💌 Stationery & Orders
Q: What’s the difference between custom and semi-custom stationery?
A: Custom stationery is designed from scratch just for you – you tell us what you want, and we bring it to life. Semi-custom designs are templates with your event details added in, and are a quicker, more budget-friendly option.
Q: How long will it take to receive my stationery?
A: For semi-custom items, we aim to send proofs within 3–5 working days. Once approved, printed items take another 5–10 working days. Custom designs may take a little longer depending on complexity.
Q: Can I make changes after I’ve ordered?
A: We include one round of edits, but major changes or reprints may require an extra fee. Always check your proof carefully before approving!
💸 Payments & Policies
Q: How do payments work?
A: For parties, a 50% deposit is due at booking, and the remaining 50% is due on the day of your event. For stationery and DIY hire, full payment is due upfront when you place your order.
Q: What happens if I need to cancel or postpone?
A: We get it – life happens! You can reschedule your party (subject to availability) and we’ll move your deposit across. If you cancel, please refer to our cancellation policy – deposits are non-refundable, and cancellation fees may apply depending on timing.
Q: Do you charge a damage deposit?
A: For some hires (especially DIY or sleepovers), we may ask for a refundable breakage deposit. This will be clearly stated on your invoice and returned once everything is checked and back in good condition.
🤍 Other
Q: Can you work with my venue?
A: Absolutely! Just let us know where the party is, and we’ll coordinate with the venue on setup and logistics.
Q: Do you have insurance?
A: Yes – Kay Bear Events is fully insured with Public Liability Insurance. We’re happy to send proof to your venue if they request it.
Q: Can you help me plan the full party?
A: While we specialise in styling and creative details, we’re happy to support you with recommendations for cakes, entertainment, balloons, and more. We’re always here to chat and help make your party planning easy and stress-free!