Custom Stationery T&Cs

These terms apply to all custom and semi-custom stationery orders, including invitations, signage, banners, and printed materials.

 

Ordering & Payment

• All custom stationery orders are quoted individually based on your specific requirements.

• Once a design and scope of work are agreed, full payment is required upfront before any design work begins.

• Payment is non-refundable due to the time and materials allocated to your order.

• Orders are only confirmed once payment is received in full.

 

Design Process

• After payment, you’ll receive a digital proof to approve before anything is sent to print.

• You are responsible for carefully checking all details (names, dates, spellings, times, addresses, etc.) in the proof.

• Once approved, Kay Bear Events is not liable for any errors or changes.

 

Edits & Revisions

• Two rounds of revisions are included with your order.

• Additional changes beyond this may incur a small design fee.

• Major design changes after approval may require re-quoting and re-printing costs.

 

Turnaround Times

• Standard turnaround for most orders is 2–4 weeks, depending on the complexity and size of your order.

• Rush orders may be possible depending on availability but may incur an additional charge.

• If your order is part of a party package, we'll coordinate timings to ensure everything is ready for your event.

 

Delivery & Collection

• Custom stationery can be:

  • Collected from our studio

  • Delivered locally (fees may apply)

  • Posted via tracked delivery (shipping costs will be added to your invoice)

• Kay Bear Events is not responsible for any delays caused by postal services or third-party couriers.

 

Refunds & Cancellations

• Due to the custom nature of the work, all payments are non-refundable.

• If you need to postpone your event, we’re happy to update dates or wording on stationery before print (subject to a small fee if significant redesign is needed).

• Once your items have been printed, no refunds or changes can be made.

 

Intellectual Property

• All design work remains the intellectual property of Kay Bear and may not be copied, reused, or altered without permission.

• We may use photos of your designs in our portfolio or marketing, but we will never share personal event details publicly.